PVTA provides non-emergency medical transportation service to facilities throughout our 5-county operating area (Grant, Hampshire, Hardy, Mineral and Pendleton Counties). PVTA also serves Elkins, Morgantown and facilities located in Maryland and Virginia.
This service is designed to provide transportation to your doctor’s office, hospital, dentist and other kinds of medical facilities.
Make a reservation for eligible Medicaid members during normal business hours, call: 1-844-889-1941 After 5:00 pm: 1-844-549-8353 fax: 855-882-5998
Questions/concerns about a client’s ride request?
Call the Ride Assist Line: 1-844-549-8354
You may also schedule your client's trip online: https://tripcare.ModivCare.com
Please have the following information when you call:
• Member’s Medicaid ID #, home address and phone number(s).
• Medical provider’s name, address and phone number.
• Appointment date and time.
• Hearing Impaired (TTY) call: 1-866-288-3133
LANGUAGE ASSISTANCE AVAILABLE ON ALL LINES.
Medicaid Non-Emergency Medical (NEMT):
• Trips must be medically necessary. (Ex: doctor’s appointment, counseling, dialysis, etc.)
• Transportation will only be provided to and from the member’s address on record with West Virginia Medicaid.
• All reservations for routine appointments must be made five business days in advance.
• Verifiable urgent trips such as hospital discharges or doctor’s appointments deemed urgent by the physician or facility may be accepted with less than a five-day notice.
• NEMT trips do not include ambulance transports of any type
Eligibility
Everyone is eligible to use this service regardless of age, income or disability.
How To Schedule A Ride
STATEMENT OF NONDISCRIMINATION
The Potomac Valley Transit Authority does not discriminate against an individual on the basis of race, color, creed, religion, national origin, sex, martial status, status with regard to public assistance, disability, age or familial status in the provision of public transportation services.
SUGGESTIONS, COMPLAINTS OR COMPLIMENTS
We would like to hear your comments. Either call or write us:
Potomac Valley Transit Authority
185 Providence Lane
Petersburg, WV 26847
304-257-1414
800-565-7240
304-257-2804 (fax)
TDD available
moreinfo@74.54.57.240/~potomacv (email)
www.74.54.57.240/~potomacv